91% of consumers between the ages of 19 and 34 trust reviews, and they are more likely to trust your practice if you have 40 or more reviews.
If you don’t already have a solid review presence, it’s time to get serious about building one.
The great news?
68% of consumers who are asked to leave a review are willing to do so!
Here are 3 non-cringe ways to ask:
- In Person:
While the patient is up at the front desk or back in the treatment area or room with you and they start talking about how great they have been feeling since they started care – BOOM – JUST ASK!
The trick is doing it in a way that doesn’t feel forced or put undue pressure on your patients.
Start by asking the patients to find everything they were looking for. Any patient who praises your clinic and practice represents a positive review!
But don’t blow it!
It’s not a good idea to ask for a review as soon as a patient says something positive.
Ask a few non-follow up questions.
Then as you end the conversation, continue with something like…
“We really appreciate feedback from our patients because it helps more people learn about us. Would you be willing to write an online review?”
You can plug in your platform of choice whether it’s Yelp, Google or Facebook.
- SMS Messages:
Text messages have nearly a 100% open rate. If you’re already sending text messages to your patients, then following up on a purchase with a request for a review can be a great way to generate more reviews!
Since it’s a text message, it should be brief. You can try something like:
“It was great seeing you today, [patient’s name]! If we provide top-notch service to you today, would you please consider taking a few seconds and leaving us a review? [Review Link]”
If you do NOT have a system in place feel free to talk to us about our Reputation Platform – we’d love for you to give it a test run.
- Ask Your Social Media Followers:
Facebook reviews are important for health care businesses since many people use Facebook to search for clinics near them. You have the option of asking for reviews in a Facebook post or using a chatbot in Facebook Messenger to ask.
If you decide to use a chatbot, you may want to consider setting up a survey directly within the chatbot if you want to collect reviews to post on your site.
Otherwise, you can simply ask your patients to leave a review elsewhere like Google and Yelp.
So… if you are a private practice healthcare business owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you! Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://chat.practiceinsidersedge.com/PIE-Triage-Call
Tip: Be careful not to link directly to your Yelp Page for your social media pages as Yelp frowns upon asking patients for reviews.