3 Simple TikTok Tips To Grow Your Practice


If you’re reading this, you probably want to know more about how social media functions. I think I’ve discovered the secret to building a TikTok following.

Everyone’s experience with TikTok is unique, however, the following advice can help you increase your following.

 

  1. Maintaining Consistency

Consistency is difficult, but you have to post each day. In fact, every day. It’s not unusual to gain followers quickly! One popular post can completely transform your life and your practice.

 

  1. Timing Matters!

When producing material, make sure your videos are no more than 30 seconds and, when necessary, add voice overs. This will encourage participation from and an understanding of the mystery among your audience.  You have 3-5 seconds to grab the attention of your audience, so make sure your HOOK is great!

You should have no trouble gaining some solid engagement with your followers if you are imaginative and, more importantly, deliberate with your hooks.

 

  1. Show Off Your Creativity

Although it’s fantastic to follow trends, not all audiences want to see you perform viral dances. Utilize the popular sounds and showcase your originality using the patient avatar as a guide.

You’ll have a clear understanding of what does well and what doesn’t after posting consistently, keeping your content concise, and using your originality.

 

Bonus Tips

A great online tool to help you create great-looking TikTok videos is Canva. You can easily create your videos with your iPhone or Android device, import the video and resize it with the vast number of templates Canva provides.

Although not mandatory, using a tripod or a Gimple can make your videos less shaky.

Need Help navigating TikTok without having to dance and shake it for your practice? Reach out to us! We would love to help!

So… if you are a private practice healthcare owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you!  Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://chat.practiceinsidersedge.com/PIE-Triage-Call


11 Benefits Worth Considering Investing More in Content Marketing


Whatever the size of your practice, you’re certainly curious to learn how to boost appointments. In fact, in order to stay relevant, even locally focused enterprises must expand. Additionally, those marketing initiatives are becoming more digital. You should meet people where they are, as the expression goes. This was unavoidable given the popular nature of social media and web usage.

This transition to “digital first” has made content marketing crucial. We simply cannot live digitally without content since it is the money of digital marketing. In fact, content has grown to be so important in marketing that a new generation of content entrepreneurs has emerged, whose companies are entirely based on content. This phenomenon, which spans a range of practices from affiliate marketing to subscription services, is comparable to the media entrepreneurs of the past.

What does this entail for owners of local practices like yourself? Simply put, it’s imperative that we develop the skills necessary to utilize content marketing. You can better grasp why content marketing is so crucial by understanding its advantages. Additionally, you’ll gain a sense of the advantages your practice should be pursuing.

 

11 Benefits of Content Marketing

While content marketing is critical to digital success, these perks stand out as being particularly important and helpful for any firm. Although a couple of these may not be essential to your practice’s digital strategy, the majority of these are applicable to all industries. A sound digital strategy will also prioritize some of these advantages over others.

 

The Benefits of Visibility

Brand awareness is where the sales funnel starts at the top. Even the smallest practice may aid in brand discovery with a well-executed content strategy. A bigger involvement in industry debates will also be possible thanks to your brand’s enhanced visibility. This is true even for practices that primarily cater to the local community, especially given that there is typically competition in this niche as well.

 

  1. Improves recognition and brand awareness

By distributing material into venues where people are seeking for and consuming content, content marketing increases your practice’s visibility. Without a question, more people will come to know you over time. Let’s take the example of a boutique retailer. The majority of people in your market are aware of the major players. But they’ll be more likely to check out your choice if they see your content, for instance, on Facebook.

 

  1. Enables you to decide what your prospect searches for in their narrative.

It’s crucial to have control over the story that surrounds your brand. Digital marketing can help by getting your material found above that of your rivals. They’ll then understand that you are an authority in the field you work in. When lack of experience isn’t a big deal, you have a unique chance to convince others that you are the person they should be listening to.

 

  1. Helps you make more and deeper connections with other people.

Your content gives Internet users more ways to connect with you online and helps them get to know you better. It also makes them want to read more of your work. This can look different depending on the type of content you choose, the forum, and your industry. A hobby shop would be a good example of this. Most people who have a hobby will need help at some point with materials or methods. If the shop shows how good they are at what they do, it could become a destination.

 

  1. It makes people trust you more and helps you get more fans who are loyal to you.

Another good thing about content marketing is that it helps build trust. People will find ways to trust you and become your fans the more content you have. After all, who is going to trust a practice whose website has nothing on it? Patients can’t tell how much you know about your subject without coming to your clinic. And if they can go somewhere else, they probably will. Also, wouldn’t you rather have people who like what you write? Their ideas are very important.

 

  1. Make your brand seem more trustworthy and authoritative

The more consistently you write about your practice’s area of expertise over time, the more people will think of you as an expert. This will help you build your credibility with both people and search engines. People are more likely to look for your content to find answers to questions that matter to them. And as more people visit your site, Google and other search engines will raise your rank.

 

  1. Generates referrals.

If a patient, visitor, or fan likes a piece of content, they can just share the link and tell other people about it. The same goes for people who link to your content if they think it’s useful. If you have content, you may be able to get these kinds of content referrals. When people share the content you’ve made, there’s a chance that people will buy your services.

This sharing is one of the most important benefits of content marketing for B2C brands, but for B2B companies, it’s even more important. One reason for this is that most B2B decision makers do a lot of research before getting in touch with sales staff. Most of the time, these buyers want to know right away if a service is right for their practice.

 

The Advantages of Tactical Marketing

Overall, there are many more benefits to content marketing than just being seen. It’s one thing to get your name out there, but it’s something else to make your brand known for something important. To do this, your content and other efforts need to be shared in the right way, which requires strategic marketing. In general, though, the research shows that good marketing = content marketing.

 

  1. Improves SEO.

SEO is one of the best reasons to use content marketing, especially on your own website. Studies have shown that practice websites with blogs have 434 percent more pages indexed by search engines than practice websites without blogs.

This is the case for a few different reasons. One thing is that these sites have more chances to use keywords. You can only get so far with service or service descriptions. Even if you put keywords in them, there won’t be much room. This could cause people to use too many keywords, which doesn’t work. Also, Google and most other search engines tend to like long-form content.

 

  1. More traffic to a website.

Content marketing can also bring more people to your website. You should never make bad content because it hurts your reputation, but you also shouldn’t ignore how important content is. Here, I’m mostly talking about longer pieces of writing that bring people to your site. Even though ads are important, people need a reason to stay on your site or come there on their own to find information.

There is no doubt that this method works. If a practice publishes 16 or more blog posts every month, it could get almost three and a half times as much traffic as competitors who only publish four or fewer blog posts. How come it works? Simply put, your website becomes more than just a place to find basic information. It becomes a place to go. This gives you the best chance to leave a good impression on patients.

 

  1. More prospects.

So, here’s the deal. People love to learn about a service or practice before they buy it. Samples and other methods can help, but they aren’t perfect. On the other hand, content marketing gives people something useful that they can access anywhere, at any time. Even if it’s just a good laugh (like the jokes about the pandemic last year), these impressions matter.

Some content can be a lead magnet. B2B brands often give whitepapers or seminar access. Get a free chapter of my latest book on my website. Your patients can try something for the price of a lead. Content marketing generates three times more leads than other strategies.

 

  1. Helps educate your patients to improve conversions and generate more appointments.

Would you rather buy a dud or a (near) sure thing? Most individuals value the ability to investigate options and choose the one that best meets their needs. This is true for B2C marketing, especially in high-priced or difficult-to-choose categories like electronics, personal care, and autos. Some folks can’t find the correct skincare services.

B2B brands use content marketing extensively. Practices have even larger stakes than certain consumer goods. Therefore, high-quality content marketing is most effective. The average B2B spends 29% of their expenditure on content marketing.

Doubtful? Content marketing attracts leads. These have a 14% conversion rate against 1.7% for outbound leads. Content marketing’s high conversion rate is one of its biggest features, especially when compared to outbound lead generation.

 

  1. Supports social media.

Content provides you with something to talk about on social media, increasing engagement and following. Commenting, sharing, or criticizing your material increases its online visibility. As your follower count rises, influencers and other essential connections are more likely to notice your brand.

 

The Financial Benefits

Content is like any other practice investment. Content marketing gives financial benefits that improve the bottom line. 

So… if you are a private practice healthcare owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you!  Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://chat.practiceinsidersedge.com/PIE-Triage-Call


Facebook Ad Objectives…Which Is Right For Your Practice?


Most practices should advertise on Facebook, if you do it right, it can help your healthcare business to grow month after month.

The issue is that while Facebook ads are effective, a lot of private practice owners don’t know which objectives to choose for their ads. With that in mind, here’s a rundown of Facebook ad objectives to help you understand which objective makes the most sense for your practices.

What are the available ad objectives on Facebook?

When you create an ad for your practice on Facebook, you can choose from 11 objectives divided into three categories: Awareness, Consideration, and Conversion

Let’s get started!

  1. Brand Awareness

These ads generally do not get a high click–through rate because their objective is to make people aware of your brand. They are best used as the first step in a campaign to attract new patients.

  1. Reach

If you want to get your ad in front of as many people in your target audience as possible, this is the objective to choose. Here again, you may not get a ton of engagement but you will be sure that your ad appears in your target audience’s feed.

  1. Traffic

Traffic ads are designed to direct more traffic to the URL you choose, usually a link on your website. Facebook tracks only the number of people who click on your links, meaning that you’ll need to track conversions separately.

  1. Engagement

On Facebook, engagement means likes, comments, and shares. If you want to get more people to engage with your content, this is the ad objective you should choose.

  1. App Installs

This one’s self-explanatory. If you’ve got an app to sell or promote, choose App Installs as your objective.

  1. Video Views

Have a video to promote? Choose the Video Views objective to get more people to watch your video. This objective is ideal for service demos and explainer videos.

  1. Lead Generation

If you’ve got a great lead magnet to promote, the lead generation objective is ideal because it allows the people who see your ad to opt in and get your lead magnet without leaving Facebook.

  1. Messages

Message ads are designed to get more people in your target audience to message your practice on Facebook. They can be useful if you want to initiate conversations, answer questions, and nurture leads.

  1. Conversions

If your goal is to get more people to take a specific action, such as adding an item to the cart, availing a service, or RSVPing to an event, this is the ad objective to choose on Facebook. It works best when targeted to people who are already familiar with your brand.

  1. Catalog Objectives

Another ad objective that may be effective when targeted to people who already know your brand is the Catalog Objective. You can use it to connect to Facebook with your brand catalog and display individual services to your audience.

  1. Clinic Visits

If you have a brick-and-mortar store, this ad objective can help you entice more patients to visit your store. To use it you’ll need to make sure that your clinic location(s) are accurate in Clinic Staff Manager.

 

Which Facebook ad objective is right for your practice?

Now, let’s talk about which Facebook ad objectives make the most sense for your practices. Some simply are not good choices if you’ve got a small audience to target.

Here are a few pro tips:

Brand awareness is a good objective particularly if you feel like your competitors have more brand recognition than you do or if you haven’t been in service for a long time.

Unless you have a large audience, the reach objective is probably not ideal. The goal of that objective is to reach as many people as possible. Most small practices should steer clear of this objective.

Traffic can be a good objective for practices that want to get more people to visit their websites. However, you should make sure that you have a well-designed landing page before you spend any money on traffic. You need to give people a reason to stay on your website once they click the link.

I also really like the store visits at the objective for practices. It’s arguably the most highly focused objective available. The key if you decide to use it to make sure your location information is up to date. You’ll also need to target the ad to people who live within a small radius of your store.

Visiting your Facebook ads manager page will give you additional information and guidance as you create your ad. Remember, the ad objective you choose should be carefully selected to align with your growth objectives for the best results.

So… if you are a private practice healthcare business owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you!  Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://chat.practiceinsidersedge.com/PIE-Triage-Call


25 Facebook Page Post Ideas For Practices


Coming up with content to post on Facebook for your practice can be a challenge. If you’re stuck for content marketing ideas, here’s a list of 25 Facebook page status ideas to get you started:

 

  1. Go behind the scenes and share a snapshot or video of you or your team at work.
  2. Explain your day using only emojis, then urge your fans to do the same in the comments.
  3. Share a video lesson – make it something quick that your audience (both prospects and patients) can do at home.
  4. Make your video tutorial a Facebook live – less prep time, more engagement.
  5. Create a poll – everyone enjoys the opportunity to express their thoughts. 
  6. Share the results of the poll you developed, along with your thoughts, reactions, and plans for the data.
  7. Hold a Facebook Live Q&A session – solicit questions ahead of time so you’ll always have something to talk about.
  8. Share excerpts from your blog posts – for example, if there are 10 stages to (some outcome), share a single step with a link to the remainder of the information.
  9. Promote other people’s stuff that you believe your audience would love, but not your competitor’s content 😁
  10. Ask your patients to help you create content by posting a photo of your service in use and providing them with a hashtag to use.  Ask them… “Have you ever had your ankle adjusted? #ankleadjustments
  11. Check out what’s trending in your industry and create a video or post about it.
  12. Provide patient feedback in the form of a testimonial, case study, or a photograph of a thank you card. 
  13. Run a Facebook offer – post a temporary deal as an ‘offer’…
  14. Hold a giveaway – make sure the prize is something your audience wants, not just something great that will attract individuals from all over the globe who aren’t even really interested in your practice.
  15. Create events. Post about it leading up to the event!
  16. Whenever you connect with another practice, make a post about it and tag them in it. Doing so expands your reach!
  17. Hold a Facebook Live series – Hold one live video every day for a week to focus on a specific topic, problem, or goal. 
  18. Schedule a regular Facebook show – Determine a time and day for a weekly/monthly Facebook Live (similar to having your own TV show).
  19. Recycle old posts that have previously worked well – many people will not have noticed it the first time around. These can be social media articles or old blog entries that you can upload directly to your page (rather than linking back to your blog).
  20. Repurpose posts and publish the same information in a different manner, such as a photo, infographic, video, or text.
  21. Share a problem and seek assistance – it might be your problem or one of your fans’ (ask them first and give them the choice of remaining anonymous).
  22. Social Media Posts that contain quotations can be inspirational or humorous – and they are often shared!
  23. Share something personal from your life, such as a photo/video/story from your weekend/evening/holiday.
  24. Celebrate a win, milestone, or achievement, such as your 1000th subscriber, 1 millionth page view, or 100th patient. 
  25. Please fill in the blank… …..For example – Every week, I (do this) to take care of myself; my practise e would not be able to function without (this); my biggest productivity killer is (this).

So… if you are a private practice healthcare business owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you!  Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://chat.practiceinsidersedge.com/PIE-Triage-Call


How to Use Facebook to Connect with Your Local Followers


You probably already know that Facebook has more than two billion active monthly users. Obviously, not all of them are in your target audience – but many of them are. For that reason, it’s important to understand how to use Facebook to encourage your existing patients to talk about your practice and recommend it to their friends.

Facebook offers a variety of tools – some old, some new – that enable health care business owners to connect with their patients. It’s time for all practices to make full use of it to increase their visibility on social media and attract new patients. Here’s what you need to know.

 

Pinpoint Your Location on Facebook 

Your patients can’t buy from you if they don’t know where you are. When you log in to Facebook, you’ve probably noticed that you have options when you post a status update. They include tools to tag your friends, post photos or videos, or express emotions. One of them is the Check-In, which allows you to say where you are.  

When Facebook users click the “Check-In” pin, they get a list of nearby places. They can choose where they are or even add a new location if they don’t see their precise location on the list. People even add their homes to Facebook for fun.

When this option was first introduced back in 2010, Facebook called it Places. You’ll still see a Places tab when you do a search on Facebook. It’s a geolocational tool that pinpoints a user’s location and broadcasts it to their Facebook friends and followers.

 

Updates to Facebook for Health Care Practices

In the early days of Facebook advertising, it was easy for practices to grab their share of organic reach on Facebook. The algorithm was simple and posts that got a lot of engagement got pushed to the top of the feed. 

That’s no longer the case. Facebook’s algorithm now prioritizes contact from people, not health care businesses. It’s become increasingly difficult to get any kind of organic reach – which is, of course, part of the reason Facebook earned $16.6 billion from advertising in the fourth quarter of 2021.

 

In August of 2021, Facebook announced several key updates specifically designed to help practices increase their visibility and connect with patients. They included:

  • Redesigning mobile Pages so users can view Facebook Stories, make appointments, view recent content, and more.
  • Changing “Reviews” to “Recommendations” and making them more prominent on health care business pages.
  • Expanding their ‘Job Finder” tool to make it easier for Facebook users to find jobs with practices.
  • Expanding the “Events” feature to make it easy for practices to plan and sell tickets to events on Facebook.

Facebook has recognized that their algorithm changes, which have made it increasingly difficult for practices to get their share of organic traffic, had made Facebook a less attractive marketing option for health care businesses. These updates alleviate those concerns by making it easy for your patients to find you on Facebook.

 

How to Add a Place for Your Practice on Facebook

If you want patients to be able to check in at your location on Facebook, you must add an official Place for your practice. You will not automatically get one because you have a health care business page. Most practices already have a Place, but if you don’t, here are the steps to follow to add your health care business to Facebook Places:

  1. When you are in your place of a health care business, log in to your Facebook account.
  2. Click the “Check-In” link where you would create a Facebook status.
  3. Click the Add button to the left of the Check Inbox.
  4. Enter the name of your practice and a brief description.
  5. Click the Add button at the bottom of the form.

That covers creating a Place, but you’ll also need to verify that you’re the owner. To do that:

  1. Search for your practice in the Facebook search bar and click the result in the Places tab.
  2. Click the “Is this your health care business?” link on the left side of the page.
  3. Follow the instructions to verify your practice via phone.

If you try to add your health care business and discover that there is already a Places page for it – users can create them if they want to check in someplace – then you can simply click the “Is this your health care business?” link and follow the instructions to claim your practice.

 

How to Make Your Health Care Business More Visible on Facebook

Once you’ve set up Facebook Places for your practice, there are some cool features you can take advantage of.

Let’s start with the obvious. It’s great to encourage people to check-in at your practice when they visit. You can accomplish that with a sign in your store or by having employees ask people if they’ve checked in on Facebook.

You can also update your Places page with relevant information about your practice. The main things to add are your address, phone number, clinic hours, profile picture, and cover image. 

You can also share photographs and general information about your practice.

Facebook will create a map with your health care business pinpointed on it. It will show up on your “About” tab along with the “Get Directions” button. 

 

Patient Recommendations on Facebook

Recommendations show up at the top of your page. Facebook displays patient recommendations, including brief written reviews. Your patients can also:

  • Upload photographs 
  • Choose which things they recommend (for example, specific service)
  • Write reviews within a set character limit

Facebook also displays a question underneath the Recommendations:

Would you recommend ENTER YOUR PRACTICE NAME?

 There are Yes and No buttons right there, making it easy for your patients to recommend your practice to their friends.

To turn on Recommendations, you’ll need to go to Settings, Edit Page, and then go to the section called Tabs. From there, you’ll simply choose the option to “Choose Default Tabs” and then add the Reviews tab to your page.

Going forward you can increase your visibility on Facebook by:

  • Asking patients to check in when they arrive at your clinic
  • Encouraging them to leave recommendations and upload photos
  • Include a Review button in your marketing emails and on your website

People are often willing to leave recommendations but may not think to do so until you ask. Recommendations increase your visibility and make it more likely that patients who are on the fence about visiting your practice will take the plunge.

The bottom line? 

Facebook Places and Facebook Recommendations make it possible for health care businesses to work around the algorithm limitations on organic traffic and grow their practices.

So… if you are a private practice healthcare business owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you!  Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://chat.practiceinsidersedge.com/PIE-Triage-Call


How To Promote a Local Event So Lots of People Show Up


So you want to run an event for your practice!

One of the best and most effective ways to do that right now is leveraging Facebook to do it!

Your audience is likely to be on Facebook. Facebook affords almost anyone to get amazing results using just a few of their features and products in tandem.

If you want to bring awareness to your local event and get more people to attend, read on!

You don’t necessarily have to have a large following to take advantage of this strategy but you might need a little courage!

Tip #1 – Leverage Facebook Live!

The first thing that you want to do is to host a Facebook Live on your Facebook page.

Yes! That means you might need to get on Video! If you’re creative you can avoid having to be on camera, but you’ll need to leverage the Facebook Live feature to essentially create a video that can be leveraged in a way to get in front of your local audience! (If you screen share, you can effectively create the video without ever having to be on camera. But we recommend getting on Camera! Your audience will love you and you’ll build a stronger sense of Know, Like and Trust!)

During your Facebook Live, you’re going to explain the details of your local event.

You’ll share when and where the event will be and you’re going to be very descriptive on what benefits people are going to get if they come.

You would also want to tell them to bring a friend or to share this event or the details with anybody that they know.

Facebook Live doesn’t have to be super long. 5 to 10 minutes is plenty long.

And here’s a little tip, if you can…it might be a very good idea to bribe them with some food (cookies, donuts, or coffee).

Tip #2 – Pin Your Facebook Live Post as the Top Post On Your Page (and Share It)

Once you’re done with your Facebook Live, pin that post to the top of your page until the event is over. Next, if you are an Admin of a Facebook Group or know other Admins of Local Facebook groups, consider asking if you can share your Post and Announcement in those Facebook Groups.

Bonus if you can get other Admins to Pin that Post to the Top of the Groups Announcements.

It’s a good idea to start promoting your event about a week before and have it pinned before and during your event.

Another point worth mentioning about Facebook Groups is you can create an Event within the group that acts almost like an announcement that you are holding an event in the first place.

Why that is so important is that there is a feature within creating an Event that allows you to Invite members of the group to your Event. This gets Your Event on Their Radar!

Tip #3 – Leverage The Description Box

When you do the Facebook Live and then pin it to the top of your page, make sure to also write a description with your post with the event time, place & date, and any other details to help entice prospective attendees to come to your Event!

Now, this is optional but it will dramatically increase the attendance at your local event.

After your Facebook Live is done and it’s a post on your Facebook page, you want to boost the post with a Facebook Ad and you want to specifically target the people in your local area where that event is being held.

Boosting your post so it is shown locally and specifically locally will bring awareness about your Event, thereby increasing the likelihood of increasing attendance.

Plan to do this for about 4-5 days before the event happens.

Boosting your post too far out might make people forget about the event unless  building your email list through registration is part of your process (not a bad idea) by which you can remind prospective attendees with follow-up emails or SMS Text Messaging.

But if you’re not… you don’t want people to forget the event when they see it in a Facebook Ad.

Then the way to do it is to run a Facebook Ad or Boost your post. You can get great results and awareness by setting a budget as low as $5-10 per day and dramatically increasing the attendance of your event!

And target people only in that local area where the event is being held. We love just using Zip Codes to do this!

You’ll start to see some incredibly dramatic change in attendance to your local event just by adding that one little boost feature to the Facebook Live that you’re already doing.

You’ll spend about $20 to maybe $40 doing this throughout that time

This is probably a lot better and results-driven than going through the hassle and expense of creating flyers, passing them out, or doing local advertising.

Our opinion is that this is a super powerful, inexpensive, timely, and targeted strategy but also more effective than any other avenue or advertising stream that exists at this moment for the intended purpose of promoting a local event!

Now, for those of you that don’t know how to run Facebook Ads may be yet, or who need help with leveraging Facebook Ads to help promote your event, we would be delighted to help you.

So… if you are a private practice healthcare business owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you!  Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://chat.practiceinsidersedge.com/PIE-Triage-Call


Four Steps to Turn Fans into Brand Ambassadors

Four Steps to Turn Fans into Brand Ambassadors

Did You Know…

Highly engaged patients buy 90% more often and 60% more per transaction and that 77% of patients are more likely to get a new service when learning about it from friends and family?

In a perfect world, everyone who avails your services would talk about them to everyone they meet.

The problem is, we don’t live in a perfect world. And while some of your patients might be ardent fans, others might need a bit of coaxing to get there.

The good news?

You can turn patients into enthusiastic brand ambassadors in just four easy steps!

  1. Model The Behavior You Want To See

This may mean doing things like creating brand hashtags and using them in your posts. You could also seek out some influencers and have them post images of themselves with your services using these hashtags. People who follow your brand on social media will see the posts and hashtags.

  1. Request The Behavior You Want

The next step is to ask your followers to do the thing that you’ve modelled for them. For example, if you wanted patients to post pictures of themselves doing an exercise or a stretch, you could ask them to post them with a special hashtag.

  1. Incentivize Your Fans

Some people share photos of themselves simply because you asked. But, many more people will do it if you give them a reason to do it. You might run a contest where you’ve given away a product or service (or a year’s worth of “something”). If you choose to do a contest, make sure to post a clear set of rules for entry!

  1. Deliver Rewards

Contest Winners will get a reward, but you should also reward others who enter with some recognition and love. Liking their posts, commenting on them, or even sharing them with your followers can make your fans feel special and appreciated.

Brand ambassadors are more than just enthusiastic fans. When brand ambassadorship is at its best, patients identify heavily with the brands they love!

Not Sure Where To Start?

Try asking on social media! Your fans who are already engaged will be eager to tell you what they want – and you can use their advice as guidance to get things started

If you are a private practice healthcare business owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you!  Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://chat.practiceinsidersedge.com/PIE-Triage-Call


3 Smart Ways To Use Facebook Messenger To Promote Your Practice

3 Smart Ways To Use Facebook Messenger For Your Practice

It may surprise you that Facebook Messenger has become the most popular way to connect with existing and potential patients on social media.

Using Facebook Messenger you can improve patient service, promote your practice, and so much more.

Not convinced?

Open rates for Messenger marketing are 70% higher than email marketing…

There are more than 300 Million active bots on Facebook…

Facebook Messenger has over 2 Million monthly downloads in the United States alone…

Facebook users exchange more than 20 Billion messages with practices every month!

 

So here are 3 smart ways to use Facebook Messenger for marketing:

  1. Remind Patients About Appointments:

If you allow patients to book appointments with you on Facebook using the ‘Book Now’ button, then you should be using Messenger to follow up and remind them about their appointments.

Messenger will send an automated reminder 24 hours before the scheduled appointment!

 

  1. Answer Frequently Asked Questions:

Most health care businesses have Frequently Asked Questions on their websites, but you can use Facebook Messenger to provide responses to your followers as well.

Setting up automated FAQs is a good way to make sure that questions are answered quickly. It will also help turn on the badge that lets patients know that you respond quickly to messages.

 

  1. Keep Patients Informed About Changes To Your Practice

Facebook Messenger can be a useful tool to keep your followers informed of changes related to the pandemic. You’ll need to set up a chatbot and then ask your audience to opt in to receive content via Messenger. Once they do, you can send them your latest blog posts or newsletter right in the Messenger app, keeping them up-to-date on any news related to your practice.

 

Facebook Messenger is more than a fun way to connect with friends, prospects and patients. If you use it properly, it can be a powerful marketing tool that allows you to connect with your patients on a personal level, boost your conversions, and increase your profits to grow your health care business.

If you are a private practice healthcare business owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you!  Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://chat.practiceinsidersedge.com/PIE-Triage-Call


How to Spy on Your Competitors’ Facebook Ads


What if I told you that you could be the James Bond of local marketing? How would you like to get the ‘other team’s playbook’? And by ‘other team’ I mean ‘your competitors’!

Would you be interested?

The truth is, you can really spy and do so legally! 

What we’re discussing in this post has to do with getting an inside look on your competitors’ Facebook ads. It’s one of the best ways I know to fine-tune your marketing and outpace your local competition.

The good news? It’s not hard to do! You don’t need a lot of money or a British accent (although that might be cool).

Here’s what you need to know.

What is the Facebook Ad Library? 

You’re probably aware that Facebook and its creator, Mark Zuckerberg, have come under some intense scrutiny since the 2016 presidential election due to the use of the social media platform for “fake news” ads. One of the tools that Facebook has made available to address the criticism is the Facebook Ad Library.

On the surface, its intended use is to provide transparency in advertising. You can plug in the name of any Facebook page and see the ads they’ve placed – with a special emphasis on political and issue-based ads.

How to Use the Facebook Ad Library  

The key to using the Facebook Ad Library is understanding how it works and what to do with the information you find there.

The first step is to make a list of your competitors. Make sure to note the exact name they use on Facebook – you’ll need that information to view their ads.

Next, go to the Facebook Ad Library. Then follow these steps:

  1. Click the “All Ads” option.
  2. Type in the name of the competitor whose ads you want to see into the search box.
  3. Choose their page from the list that appears.

Once you click the name, you’ll see a page that displays the Facebook ads the page is running. You’ll be able to see:

  • Whether the ad is active or not
  • When your competitor began running the ad
  • The ad content, including copy, images, and video
  • The ad’s ID number
  • The URL of the ad, so you can add it to your library for future reference

What I particularly like is that you can see every iteration of the ad that’s running. For example, you might notice that a competitor is running two similar ads with different images or slightly different copy. 

The one thing you can’t do is spy on their targeting, but that doesn’t mean that you can’t make inferences from what you find. If your goal is to attract potential patients who live, work and play locally, it may then be simply using zip codes as part of your targeting strategy.

Tips for Using What You Find on Facebook Ad Library 

How can you use what you find with Facebook Ad Library? Here are some tips and best practices to help you make the most of your espionage.

  1. Save any ads you think are useful. As I mentioned above, you can easily get the URL of any ad by clicking on the three dots on the upper right-hand corner of the ad. Click on “Copy Ad Link” to get the Ad Library URL for the link. I keep a spreadsheet to track the ads that I collect.
  2. Look at the images your competitors are using for hints about what their target audience wants. If you know a competitor is doing well and you notice they’re using illustrations or infographics in their ads, it might be a good idea to emulate what they’re doing and upgrade your images accordingly.
  3. Make notes about the types of content your competitors are promoting. Are they using images? Videos? Quizzes? It’s especially useful to note the content that gets used most frequently. If your competitors are paying any attention to the ROI on their Facebook ads, the repeated content is also likely their most profitable content.
  4. Pay attention to how your competitors link the images in their ads to the copy. Most effective FB ads use images that are directly related to the offer in the ad, but there are exceptions. Paying attention to trends among your competitors can help you do a better job of choosing compelling images for your own ads.

Think of the ads you see as a textbook showing you how to connect with your target audience and pull patients away from your competitors.

Dynamic Creative Ads

One of the best ways to capitalize on what you learn from spying on your competitors is to let Facebook do some of the work for you. If you’re not already using Dynamic Creative Ads, which is Facebook’s automated ad creator, then you’re probably missing out on a chance to connect with your audience.

Dynamic Creative Ads will help you create ad combinations you might not have considered on your own. You’ll need to make sure you have the types of content you want to use in your library, but you can do that easily enough after you spy on your competitors.

Basically, Dynamic Creative Ads will mix and match your options to allow you to reach your marketing goals. You can choose goals that include:

  • Conversion
  • Traffic
  • Video Views
  • Reach
  • Brand Awareness
  • App Installation

I think of the Facebook Ad Library and Facebook Dynamic Creative Ads as a one-two punch that will help you to get the best of your competitors even if they have a bigger advertising budget than you do. By using both, you can eliminate much of the guesswork and uncertainty that comes with Facebook advertising.

Another way that I think about how to use Facebook Ad Library and Facebook Dynamic Creative Ads is to help me start building upon a model which your competitors have spent time, energy and money on building a foundation for you. Talk about leverage!

My suggestion is to dedicate some time to scoping out what your competitors are doing with their Facebook advertising. We’re not suggesting that you copy your competitors verbatim. Rather, use what you learn to create the kind of content that’s going to help you divert traffic from them, increase your conversion rate, and grow your practice.

 

So… if you are a private practice healthcare business owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you!  Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://bit.ly/PIE-FB-Triage-Call 


How to Get the Most Out of your Practice’s Facebook Page


You might already have a Facebook Practice Page. If you don’t, you should – in fact, setting one up should be the very next thing you do after reading this article.

Why? Facebook has more than 2 billion active monthly users

Regardless of where your practice is located or what you sell, the chances are excellent that a solid majority of your patients and potential patients have Facebook accounts.

The issue that keeps coming up is that many of the practices that have Facebook pages aren’t making the most of them. And that is a tragedy. Your Facebook Page can be a substantial marketing tool for your practice!

Fortunately, there are some easy fixes you can make to turn your Facebook page into a powerhouse. Here’s what you need to know.

Choose a Recognizable Profile Picture 

Your profile pic and your cover banner are the first things most people will see when they visit your page or see your content. That means it’s got to be clear and easy to recognize.

The most obvious option is to use either your company logo or your picture for your profile. The former makes sense if you have a practice with a recognizable logo or one where people don’t automatically associate you with your practice.

Use a photograph if you choose to be more personally recognizable than your practice.

Either way, make sure your profile pic is the right size. You can find the details in Facebook’s guide, here.

Add a Compelling Cover Photo 

Your cover photo takes up more space on your Facebook Practice Page than anything else. For that reason, it’s got to be compelling and professional.

A lot of practices use an image of their reception area or gym as a cover photo. Others use a group photo of their staff – something that makes sense for a service-oriented practice.

Make sure to use the proper dimensions for your photographs. Facebook changes the dimensions frequently – you can double check here.

Tip: A better idea is to have a compelling design that leverages a call to action such as ‘Click Here’ to encourage others to click on the page’s cover to get more information or to give something away. 

What happens next when someone clicks on the cover banner is a lightbox or modal opens up on the screen with a sidebar. It is here where a practice can provide compelling text and link to a website to encourage others to opt-in to get something of value. 

Unfortunately this is a missed opportunity to leverage Facebook to funnel all of that traffic back to your business for the purpose of building a list or selling your services!

 

Minimize Admin Access to Your Page

You’re busy and it might be tempting to give an employee access to your Facebook page, so they can post content while you handle other aspects of your practice. There’s nothing wrong with that – until there is.

If you decide to delegate social media responsibilities to employees, make sure that you:

  • Provide proper training about the type of content to be posted, your social media strategy, and the “voice” you want to use in your posts
  • Make the parameters of their responsibilities clear
  • Lay out the process for dealing with negative comments and complaints
  • Limit access to one or two trusted employees at most

You can change your Page Access settings by clicking Settings > Page Roles.

Add a Call to Action Button  

You know that your social media posts and emails all need a call to action at the end that tells people what to do next. The same is true of your Facebook Practice Page.

In recent years, Facebook has added Call to Action Buttons for Practice Pages. The button appears on the right side of your Facebook Practice Page just underneath your cover photo. Some of the options available include:

  • Call Now
  • Book Now
  • Learn More
  • Watch Video
  • Sign Up

Choose the CTA button that is most suited to your Facebook marketing goals. You can add it by clicking the “Add Button” button on your Facebook Practice Page. If you already have a CTA button and want to change it, you can do it by hovering over the button until the “Edit Button” option appears. Click it and you’ll be able to select a new button for your page.

Dont Neglect Your About” Section  

The “About” section of your Facebook Practice Page is vital to your page’s success. People will click “About” to learn more about your practice. If you don’t provide them with the information they need, they may decide not to follow you.

You should make sure to at least include your full practice name, address, telephone number, hours, and the URL of your website. You should also consider optimizing the section that’s most likely to sell people on your practice. For example, you might:

  • Provide a detailed company history
  • Explain your key service you offer
  • Share your mission statement and company values

It’s also a good idea to add some company milestones to your profile, including your founding date, the launch of a new location or service, and key anniversaries.

Check Your Metrics  

One of the most common Facebook marketing mistakes is failing to use the free tools that you get when you sign up for a Facebook Practice Page. You might not know it, but Facebook Insights provides a ton of useful information about the people who follow your page and what they want to see.

The best way to use Facebook Insights is to track your engagement. I recommend focusing on:

  • The times of day most people see your posts
  • The kinds of content that get the most engagement

For example, you might look at Facebook Insights and discover that more people read your posts between 9 AM and noon on weekdays than at any other time. You might also discover that your video content is leaving other content types in the dust.

Using that information, you can then create a content strategy that will allow you to get the maximum organic reach for your content.

Promote Your Content 

Speaking of content, are you publishing content consistently?

Your potential and existing patients want to consume your content! When was the last time you posted something? 

How often are you posting? Once a month? Once every 4 months?

Recency bias has a big part in how much your audience engages with your Page. Posting infrequently just isn’t going to cut it. You have to have a content marketing strategy which incorporates consistent and ongoing publishing that helps you connect with your audience!

It is also worth mentioning that increasingly, Facebook has tweaked its algorithm to prioritize personal content and minimize the reach of practices. They say it’s because it’s what users want, but it’s also a way for them to maximize their ad revenue.

Either way, the only way to be sure that your content is seen by your followers is to promote it. I don’t recommend doing that with everything you post. But, if you’re sharing something important – like an event or a new service launch – it makes sense to drop a bit of money and promote your content.

Facebook marketing is like anything else – you get out of it what you put into it. Your Facebook Practice Page is where it all starts. Use the tips here to get the most from your page and turn your Facebook marketing into the powerhouse it should be.

 

So… if you are a private practice healthcare business owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you!  Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://bit.ly/PIE-FB-Triage-Call 


Facebook Ad Objectives…Explained


Most practices should advertise on Facebook. That’s what I believe, and the evidence backs me up. It’s cost-effective and, if you do it right, it can help your practice to grow.

But that is easier said than done.

While Facebook ads are effective, many health care business owners don’t know which objectives to choose for their ads. Choosing the wrong objective may lead to a low return on your investment and possibly a dreaded feeling that you’ve wasted money.

With that in mind, here’s my rundown of Facebook ad objectives to help you understand which objective makes the most sense for your practice.

 

What are the Available Ad Objectives on Facebook?  

When you create an ad for your practice on Facebook, you can choose from 11 objectives divided into three categories: Awareness, Consideration, and Conversion. Let’s review them.

  1. Brand Awareness. These ads generally do not get a high click-through rate because their objective is to make people aware of your brand. They are best used as the first step in a campaign to attract new patients.
  2. Reach. If you want to get your ad in front of as many people in your target audience as possible, this is the objective to choose. Here again, you may not get a ton of engagement, but you will be sure that your ad appears in your target audience’s feed.
  3. Traffic. Traffic ads are designed to direct more traffic to the URL you choose, usually a link on your website. Facebook tracks only the number of people who click on your links, meaning that you’ll need to track conversions separately. 
  4. Engagement. On Facebook, engagement means likes, comments, and shares. If you want to get more people to engage with your content, this is the ad objective you should choose.
  5. App Installs. This one’s self-explanatory. If you’ve got an app to sell or promote, choose App Installs as your objective.
  6. Video Views. Have a video to promote? Choose the Video Views objective to get more people to watch your video. This objective is ideal for service demo and explainer videos.
  7. Lead Generation. If you’ve got a great lead magnet to promote, the Lead Generation objective is ideal because it allows the people who see your ad to opt in and get your lead magnet without leaving Facebook.
  8. Messages. Message ads are designed to get more people in your target audience to message your practice on Facebook. They can be useful if you want to initiate conversations, answer questions, and nurture leads.
  9. Conversions. If your goal is to get more people to take a specific action, such as adding an item to their cart, buying a service, or RSVPing to an event, this is the ad objective to choose on Facebook. It works best when targeted to people who are already familiar with your brand.
  10. Catalog Sales. Another ad objective that may be effective when targeted to people who already know your brand is the Catalog Sales objective. You can use it to connect Facebook with your service catalog and display individual services to your audience.
  11. Store Visits. This ad objective can help you entice more patients to visit your practice. To use it, you’ll need to make sure that your practice location(s) are accurate in Practice Manager. (Be mindful of this objective as recent changes to mobile operating systems like iOS 14 might negatively impact your results)

You should think first about which objective you want to achieve. Consider the options we’ve explained above. Then, choose the ad objective that will help you get there.

Which Facebook Ad Objective is Right for Your Practice?

Now, let’s talk about which Facebook ad objectives make the most sense for local practices. Some simply are not good choices if you’ve got a small audience to target.

Brand Awareness is a good objective, particularly if you feel like your competitors have more brand recognition than you do or if you haven’t been in practice for long. Recency bias can get you started down the path of getting your audience aware of your practice. It’s a good idea that the ad you create is a compelling representation of your brand, including your brand’s personality, voice, and ethics.

Unless you have a large audience, the Reach objective is probably not ideal. The goal for that objective is to reach as many people as possible. Most small practices should steer clear of this objective.

Traffic can be a good objective for practices who want to get more people to visit their websites. However, you should make sure that you have a well-designed landing page before you spend any money on traffic. You need to give people a reason to stay on your website once they click the link. That reason should be very clear and we would recommend the objective is to capture a lead or opt-in. For instance, getting an email address or SMS Text numbering exchange for something of value.

Store Visits as an ad objective for practices was awesome. It’s arguably the most highly focused ad objective available. But, with recent changes to mobile operating systems and privacy concerns, leveraging this objective might need to be revisited as results may be skewed based on target users’ privacy preferences.

 

The key with this is to test and see how your ad costs and the results of your campaign area affected. The argument worth considering is the results may still be compelling as a patient who registers as an actual store visit may be more valuable to a practice owner than say an ‘aware’ community. 

If you decide to use the Store (practice) Visit objective make sure your location is and information is up-to-date. It’s worth mentioning to target the ad to people who live within proximity to your practice! Then test and expand your ad’s radius to see if it makes sense reaching people who aren’t necessarily within an easy traveling distance.

If you have an online store, then the Catalog Sales objective may be useful as well. It can help you show off your most popular services and get them in front of an audience. Again, targeting is going to be important. You should use this ad objective with an audience already familiar with your brand for the best results.

The Messages objective may be right for your company if you feel that you need one-on-one contact with patients to overcome their buying objections. However, you should only use this objective if you’re ready to monitor your messages and respond promptly when people write to you. A slow response time can undo any good you do with the ad itself. You may want to consider installing a chatbot in Facebook Messenger to send an immediate response.

Visiting your Facebook Ads Manager page will give you additional information and guidance as you create your ad. Remember, the ad objective you choose should be carefully selected to align with your practice growth objectives for the best results. 

So… if you are a private practice healthcare business owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you!  Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://bit.ly/PIE-FB-Triage-Call 


Getting Back to Basics: Facebook Marketing 101


You’re probably already marketing your practice on Facebook. If you’re not, you should be – but it’s not just a question of having a Facebook page and using it. You’ve got to use it wisely if you want to get great results.

It’s not uncommon for healthcare business owners to dive into Facebook marketing without really knowing what they’re doing at first.  I mean come on, at some point you just have to dive in, right?  You may even have some decent results but I’m willing to bet they’re not as good as they could be.

So… let’s get back to basics. What do you need to know to earn a big return on your Facebook investment? Let me break it down for you.

Create Your Page. 

If you don’t already have a Facebook page for your practice, the first step is creating one. To do it, click the plus sign at the top right-hand side of your page once you’re logged in. (Note: this used to be on the Pages sidebar, which has been removed with the latest Facebook update.)

You’ll be prompted to enter information about your practice including what type of practice it is so be as specific as you can.

Use Consistent Branding  

When you create your Facebook practice page, make sure to keep your branding consistent. That means using the same photo across all social media sites. I suggest using your practice logo as your profile picture, if you can.

You should also keep your language consistent with your brand’s tone and personality. It’s a must to create a seamless cross-channel experience for patients when they interact with your practice on social media or your website.

Optimize Your Listing 

When you add your profile picture, you should also be optimizing your listing. You’ll need to include:

  • A link to your website
  • Your practice hours
  • Your physical address if you have one
  • Your contact information

You may also want to add a call to action button that will appear on your page. Some of the options include:

  • Learn More
  • Sign Up
  • Shop Now
  • Send Message

Decide what action you want visitors to your page to take and use that as your call to action to get the best results.

Use Facebook Groups 

One thing that a lot of healthcare business owners forget on social media is that the social part is just as important as anything else. People follow their favorite brands on Facebook because they want a give and take.

You can start by joining Facebook groups and starting a Facebook group of your own. Research shows that approximately 1.4 billion people use Facebook groups. More importantly, consumers welcome brands’ participation in groups provided they offer real value and aren’t just trying to make sales.

Interact with Your Patients 

The name of the game in Facebook marketing is engagement. If your followers aren’t liking and sharing your posts, commenting on them, or asking questions, your marketing strategy isn’t working.

In other words, if someone comments, write back! If they ask a question, answer it. If they share a post featuring your service, reshare it with their permission. The more you do to let your followers know that you see and hear them, the more loyal they will be.

Integrate Patient Service with Facebook

Speaking of interacting with your patients, you should also be integrating your patient service with Facebook. It doesn’t matter if you prefer to field patient questions or complaints on your website or by phone. Patients expect the brands they follow to be responsive to their requests across all channels.

Your best bet? Assign an employee to monitor your Facebook messages and respond to service requests as they arise. In addition to expecting to get service wherever they request it, Facebook users also expect speedy responses. 

Run Facebook Ads

Facebook advertising is quite affordable and if you do it right, it can be a great way to attract more followers, build your list, or increase your sales.

Let’s talk about what doing it right means. You’ll need to:

  • Identify the best target audience for your ads
  • Create a compelling ad with a hero image or a video
  • Decide on a goal for your ad
  • Test alternatives for headlines, calls to action, etc.
  • Monitor your results and tweak your ad content accordingly

While you’re testing content, you may want to start with a small budget until you’ve optimized your ad. Then, you can increase your spending to get the results you want.

Post Useful Content 

The key to engaging your followers on Facebook is posting useful content. Here are some suggestions:

  • Provide answers to common questions and concerns.
  • Give options on how to use and/or make the most of your service.
  • Use Facebook Live to do a Q & A, introduce your staff, or offer a behind-the-scenes tour of your practice.
  • Run Facebook contests and giveaways.

Keep in mind that you should share a mix of original and curated content. With curated content, make sure to offer your own take on it – and only share content that is relevant to your brand and followers.

Use Messenger/Chatbot Marketing –

It can take up your valuable time if you need to monitor Facebook messages around the clock. The best way to take the stress out of the situation is to use a chatbot to send automated responses to people who message you.

Building a chatbot for Facebook Messenger is easy and affordable. If all you’re looking for is a series of automated responses, you can use a tool such as ManyChat or Chatfuel or MobileMonkey to quickly create a chatbot that meets your needs and provides patients with the immediate responses they expect.

Take Advantage of Retargeting  

It would be great if every potential patient who visited your website filled out your lead form the first time they interacted with your brand. Unfortunately, that’s not the way it works!

The solution is to use Facebook’s retargeting option to reconnect with people who stopped short of completing your opt-in form, downloading your lead magnet, or making a purchase. Retargeting can help you to reconnect with those people, educate them about your brand, and get them to take the next step. All you need to do is install a Facebook pixel on your site. You can read more about it here.

The bottom line is that Facebook marketing is one of the easiest and most affordable ways to meet your marketing and growth goals. Use the information here to optimize your page, engage with your target audience, and take your practice to the next level.

 

So… if you are a private practice healthcare business owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you!  Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://bit.ly/PIE-FB-Triage-Call