Any practice or organization must have effective workplace communication in order to succeed. According to research, practices that prioritize communication and have initiatives to support it are 3.5 times more likely to outperform rivals. Employees must be aware of what is going on within their practice, and healthcare business owners must notify staff of current events as well as those that are upcoming.
Why is it so crucial to put strong communication first? People who communicate feel more appreciated. When you connect with your staff, they understand that you value them and that they are a part of a greater whole. This can inspire people to work hard and give them a sense of purpose within the practice.
Here are more reasons why workplace communication is so important:
- It keeps employees informed about changes that affect them or their work.
- It lets employees know if there are problems they might help with.
- It makes it easier for workers to discuss their ideas and suggestions.
- It helps improve employee morale by making them feel included in practice’s
activities and plans.
- It reduces the risk of misunderstandings between managers and employees.
Additionally, effective communication fosters a sense of community among workers. People are more motivated to present themselves in the best possible light when they believe they are a part of something greater than themselves.
Everyone desires to feel valued and a part of the group! Employees will go above and above for the practice if they are content and feel respected and appreciated by their employers. But what actions can your team take to enhance workplace communication?
Create a Culture of Communication
The first step in enhancing communication at work is establishing a culture that values open discussion among staff members. Employees feel more at ease discussing their issues and suggestions for change in an environment where communication is prioritized. Leading by example and practicing open communication is the greatest way to accomplish this.
Encourage open dialog. Allow staff members to express themselves when they have important thoughts in their heads, whether or not they are relevant to work. For instance, if someone has a suggestion for boosting productivity in the office kitchen, ask them to present it to the group at a future meeting. This provides other people a chance to comment on the proposal and point out any other potential improvements that they might have missed while concentrating on other things.
Make Communication a Priority
Make communication in the office a priority to improve it. It’s simple for healthcare business owners to become preoccupied with responsibilities and neglect to check that staff members have the knowledge necessary to perform their jobs effectively. Make it a routine to periodically check in with the employees to see if there are any queries or issues that need to be addressed. If team members don’t feel confident approaching you directly, you can also urge them to do so. Establish a virtual help desk or suggestion box so that staff members can ask questions in confidence. Give workers a variety of channels to express their worries.
Be a Better Listener
Communication involves more than speaking. It’s simple to talk more than you listen, but if you want to be taken seriously, practice listening deeply. Ask questions and look them in the eye when speaking to ensure that your point is being understood. Use active body language to convey your interest. When someone is speaking, don’t move your body away or focus on something else.
Before speaking, pay attention. When others are sharing their opinions or experiences, be careful not to cut them off or interrupt. Allow them to finish before reacting with questions or remarks of your own, even if it appears they have misunderstood something or have strayed off topic. When someone starts speaking and you’re still deciding what to say next, allow them time to finish before responding.
Whether it’s a one-on-one talk or a meeting with many people, listening is a crucial component of any interaction. Improve your listening abilities!
Be Clear About What You Want from People
Make sure everyone has access to the same information. Have a place where your team stores all information, such as an intranet site or shared drive folder. This will help avoid confusion about who does what and when it’s due. People should know what you expect from them and how they can achieve it.
Hold regular meetings with your staff members, so they can update you on their progress and ask questions about anything related to their jobs. This will keep them focused and engaged in their work and help them develop good habits that will make them more productive in the long run.
Let each employee know where they fit into the bigger picture, not only from a strategic perspective but also from a tactical standpoint (e.g., how their individual efforts directly contribute to the practice’s goals). They’ll work harder if they know how what they do affects the practice as a whole.
Make Sure Employees Understand “Why”
To understand how their job affects the bottom line of the practice, employees require context for their work activities. If not, they won’t be driven to work hard and might even cause issues by taking actions that don’t support the practice’s larger goals. Why is the work they’re performing so crucial? Tell them about this!
Making sure that everyone is aware of the “why” behind what they do is the greatest method to achieve this. They must understand how their actions relate to the mission, vision, and values of the practice. This is especially accurate when it comes to hiring and onboarding new employees. Even if the tasks they are required to complete are challenging or unpleasant, you want new hires to understand why they are being asked to accomplish them.
Employees can better manage their jobs and duties within the larger picture once they have a grasp of it. They will have greater emotional and physical engagement at work as a result, feeling more fulfilled (e.g., they will be less likely to check Facebook while they should focus on their tasks).
Communication is an essential part of any workplace. It helps employees share ideas and thoughts, which ultimately leads to better collaboration and productivity. With an effective workplace communication strategy, people can improve their relationships, lead by example, and leave the workplace happier, healthier, and more satisfied.
So… if you are a private practice healthcare business owner and you are looking to grow and scale your practice or generate more new patients for the practice – we are here for you! Drop a comment below if you have questions or if you’d like to set up a call with us go here: https://chat.practiceinsidersedge.com/PIE-Triage-Call